Legal notice
This website is operated by Alux Carpentry.
This customer support policy applies to all customers and orders shipped to the United States, Portugal, Ireland, Italy, and Austria, and complies with U.S. and EU consumer service requirements.
For questions about orders, products, shipping, returns, refunds, product safety, privacy, warranty claims, or general customer support, you may contact us using the information below:
Store Name: Alux Carpentry
Phone: +1 949 562 2145
E-mail: info@aluxcarpentry.com
Address: 1345 N Red Gum St Unit 18, Anaheim, CA 92806, United States
Service Hours : Monday - Friday, 9:00 AM - 5:00 PM (CST)
Customer support is generally available Monday through Friday, from 9:00 a.m. to 5:00 p.m. Central Time, excluding U.S. federal holidays.
We aim to respond to all customer inquiries within 1–3 business days for domestic U.S. orders and international orders delivered to Portugal, Ireland, Italy, and Austria.
To ensure fast and accurate support resolution for order-related inquiries, please include your order number, full name, complete delivery address, and a clear, detailed description of your request or issue when contacting us.
For EU customer inquiries (Portugal, Ireland, Italy, Austria), our support team fully adheres to EU consumer protection regulations, including timely response requirements for withdrawal rights, product conformity claims, shipping disputes, and refund/return requests.